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Raise a complaint or grievance

We take every complaint seriously and have a step-by-step escalation process to ensure your issue is resolved quickly and fairly.

  • Level 1: Contact our Compliance Officer, Mr. Nitin Rangnath Narode (Email: compliance@digisafe.co.in) — Response within 7 days.

  • Level 2: If not resolved, escalate to our Principal Officer, Mr. Suman RoyChoudhury (Email: po@digisafe.co.in) — Response within 15 days.

  • Level 3: You can then contact the concerned Insurance Company’s Nodal Officer.

  • Level 4: If still unresolved, you can reach the Insurance Ombudsman.

  • Level 5: Lastly, complaints can be registered with IRDAI via igms.irda.gov.in or by emailing complaints@irdai.gov.in.

We value transparency and ensure your concern is treated with the highest priority at every level.

Secure your family’s future with confidence. DigiSafe provides access to trusted life insurance products, guiding you in choosing policies that safeguard loved ones and bring long-term peace of mind.

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