Seamless Insurance
Claim Process
Fast, Expert Support When You Need It Most
DigiSafe guides you through every step of the insurance claim process, from the first call to final settlement. Whether you reach us directly or through your local DigiONE partner, our process is the same: clear, supported, and followed through to the end.
No jargon, no chasing, no confusion.
How to Raise a Claim with DigiSafe
Filing an insurance claim should not be stressful. DigiSafe handles the coordination between you and your insurer so you can focus on what matters. Here is how our seamless insurance claim process works.
Step 1:
Tell Us About Your Claim
Start by explaining what happened and the support you need. Contact our claims team directly or reach out through your local DigiONE PoSP partner. We review your policy coverage, understand the situation, and guide you on the next steps.
Step 2:
Submit the Documents
We provide a clear, claim-specific checklist so you know exactly what documents are needed. Our team helps ensure everything is complete and correctly submitted, reducing delays and making the claims process smoother from the beginning.
Step 3:
We Manage Process
Once your documentation is ready, we coordinate directly with the insurer to register and manage your claim. We track progress, handle follow-ups, and keep you informed with regular updates until the claim is settled.
Two Ways to Reach Us: Directly or Through Your Local DigiONE Partner
DigiSafe serves individuals, farmers, and businesses across India, including communities where visiting a city office or navigating a website is not always practical. That is why we built two parallel paths to claim support.
You can start your claim by calling, emailing, or submitting a request through our online claims portal. Our dedicated claims team manages the process from registration to settlement, providing guidance, answering questions, and keeping you informed with regular updates throughout the journey.
Reach Us Directly
Your local DigiONE PoSP can help you initiate and manage your claim. As trained insurance advisors working within communities across India, they assist with documentation, explain policy coverage in simple terms, and coordinate closely with DigiSafe's central claims team on your behalf.
Reach Us Through DigiONE PoSP
Both paths lead to the same outcome: a fully supported, tracked claim with DigiSafe coordinating with the insurer until settlement is complete.
What Makes DigiSafe's Insurance Claim Process Seamless
Most policyholders discover the value of a broker only when they need to make a claim. Here is specifically what DigiSafe does differently to make that experience easier to navigate.
Policy Expertise Advantage
We know your cover, terms, conditions, and documents well.
Checklist Before Submission
Get a claim-specific document checklist before you submit.
Full Claim Coordination
We register, follow up, and manage your claim end-to-end.
Consistent Progress Updates
Stay informed with updates throughout the policy period.
Local PoSP Assistance
On-ground PoSPs help you gather documents in your language.
Advocacy and Review
We review submissions and facilitate timely claim resolution.
What to Have Ready When You Contact Us
Depending on your insurance type, you may need some or all of the following. Our team or your DigiONE PoSP will confirm exactly what applies to your claim.
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For all claims, it helps to have your policy number and a clear description of what happened and when.
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For motor claims, an FIR copy, where applicable, and photographs of the damage are typically required.
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For health claims, hospitalisation records, discharge summaries, and original bills are usually needed.
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For property or business claims, a surveyor visit and photographs of the damage are standard parts of the process.
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For crop and livestock claims, loss reports, photographs of the affected area or animal, and relevant government or veterinary documentation may be required.
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For life and personal accident claims, relevant medical or death certificates are required, depending on the nature of the claim.
We will walk you through exactly what is needed once you reach out.
If Your Claim or Complaint is Not Resolved
Our Process
DigiSafe takes every complaint seriously. If you feel your issue has not been addressed satisfactorily, here is the escalation path available to you.
Contact our Compliance Officer at compliance@digisafe.co.in. We will acknowledge and respond within 7 working days.
Level 1
01
Escalate concerns to Principal Officer Mr. Suman Roy Choudhury at po@digisafe.co.in. We respond within fifteen days.
Level 2
02
Contact the concerned insurance company's Nodal Officer directly for complaint review, escalation, and resolution support.
Level 3
03
Approach the Insurance Ombudsman for free dispute resolution if dissatisfied or unresolved after thirty days.
Level 4
04
Register a complaint with IRDAI through IGMS, email, or helpline for further grievance resolution.
Level 5
05